We are not affiliated
with any box office, venue, stadium arena or professional sports
organization. We are in the business of buying and reselling
tickets at prices greater than the original cost or "face
value". Ticket prices can fluctuate and are guaranteed
only after payment has been received. Event dates and time changes
do occasionally occur. Please verify the date and time prior
to the event.
Privacy Policy
In certain cases we require contact and personal information
from our customers. This information is strictly used for processing
orders and responding to ticket inquiries. We take the responsibility
of protecting the privacy of our customers very seriously. No
information will be sold, shared, or rented out. Security measures
have been taken on our site to insure against misuse, loss and
tampering of any sort regarding information under our control.
Payment Types
•Check Payment
We currently do not accept checks as payment for tickets with the exception of corporate accounts. If you are interested in setting up a corporate account or have any questions, please call us at 877-456-7223.
•Credit Card Payment
All major credit cards are accepted. These include: AMEX, Discover, JCB, Mastercard, Visa (including Bank Check Cards with the VISA® emblem). In certain instances a credit card authorization form will need to be completed with a copy of the cardholders drivers license (front and back) and credit card. This should then be returned to AET.
Online Ordering
Although our online ordering function is updated numerous
times throughout the day it is not in real time. As a result
tickets displayed are sometimes not available. If a customer
orders tickets that are no longer in stock we can usually find
very similar seats that are comparably priced. Customers would
only be required to accept tickets that were originally
ordered. Credit cards are not charged if tickets originally
ordered are not in stock.
Our liability shall be limited to
one and a half times the originally ordered purchase price.
Credit Card Authorization Form
Orders exceeding $5000.00 require a Credit Card Authorization
form to be completed by customer and returned to us with a copy
of the cardholders drivers license (front and back) and credit
card. Orders cannot be processed without this documentation
so customers should return it as soon as possible. Credit cards
with billing addresses not in the US, despite the order amount,
will also be required to follow this procedure. Incomplete
documentation can lead to order cancellation at any time, even after
confirmation.
When an order has been confirmed, an agent will contact the
buyer by email, phone or fax.
Delivery of Tickets
 Tickets
are typically shipped within a few days of order confirmation.
All shipments are sent via FedEX. A signature is required upon
delivery. A physical street address must be provided. FedEX
will not deliver to a P.O. box.
· Federal Express Priority Overnight - $20.00
· Federal Express Next Day - $15.00
· Federal Express Two Day Service- $ 10.00
International shipments are also possible in most cases.
If we cannot ship to your location, you will be contacted. Please
contact us for international shipping rates.
We will refund 100% of the transaction if the shipment is
lost, or damaged and tickets are no longer usable.
Delays and Cancellations
•Delay or Cancellation of Event
In the case of an event being cancelled and not rescheduled,
the ticket cost, not including any fees for shipping and handling
will be refunded. This does not apply to cancellations due to
an act of God (weather, earthquake, etc.), venue structure
issues, war, fire, civil disobedience, any acts of government,
customer inability to obtain transportation, terrorism, strike,
lockout or other labor disputes. There are no cancellations,
refunds or exchanges for delayed events. We are not responsible
for time changes or the rescheduling of an event. If an event
is postponed, the original tickets will generally be honored
for the new date and time of the event.
•Customer Cancellations
The customer cannot cancel their order or exchange
tickets once payment is received.
When you order tickets from Diamondbacks-tickets.net you can
feel confident that you are dealing with an industry leader.
We have been in the business of procuring event tickets for
over ten years. Our extensive network of contacts gives us access
to some of the best seats in nearly every venue nationwide.
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